Am I cooked? bpost customs issue with Latisse from India

[Rosyroos]

Hey everyone,

I need some advice because I'm honestly stressing out a bit

I ordered Latisse for eyelash growth from a seller on IndiaMART in India and paid around €37.

My shipment has reference LP075677475IN. The seller declared the total value as $21 and described it as a healthcare product.

I received an email from bpost Customs Clearance asking me to provide documents within 14 calendar days:

• An invoice and proof of payment
• A screenshot of my order showing the price
• My private address

The problem is that I only have my payment proof and I'm not sure if I ever received an actual invoice.

Before this, bpost sent me a message saying they intended to deliver the parcel to my collection point, but that they didn't have it yet.

Now I'm worried because Latisse is a medicine and I didn't realise there might be restrictions on importing it into Belgium.

I have a few questions:

1. Has anyone experienced something similar when ordering skincare or beauty products from India?
2. Is there a legitimate way to resolve this with customs, or is the parcel likely to be refused?
3. If customs refuses the parcel, is there any chance of getting my €37 back from the seller?
4. What happens if I don't have an invoice?
5. Am I basically cooked, or is there still a chance I'll receive my package?

I'm not looking to get into trouble or make things worse. I just want to understand my options before replying to bpost.

I'd appreciate any advice from people who've dealt with Belgian customs before. Thanks!